Google Chrome

This section guides you to find the relevant data that helps us to debug the Alby browser extension.

1. Step: Open 'chrome://extensions' in your Chrome Browser

2. Step: Switch on developer mode (top right)

3. Step: Locate the Alby browser extension and click on 'Errors'

Unfold the error messages and make a screenshot

4. Step: Locate the Alby browser extension and click on 'service worker'

5. Step: Navigate to 'Console'. Are there any error messages in red? If yes, make a screenshot.

6. Step: Navigate to 'Network'. Are there any error messages in red? If yes, make a screenshot.

7. Step: Please describe the issue and send your screenshots to support@getalby.com

To speed up replies to your request, please use this form:

Subject:

Describe the bug: [A clear and concise description of what the bug is.]

Steps to reproduce the behavior:

  1. Visit '...'

  2. Click on '....'

  3. Scroll down to '....'

  4. See error

Expected behavior: [A clear and concise description of what you expected to happen.]

Information about Alby

  • Alby Version: [e.g. 1.5.0]

  • Alby installed through [e.g. the browser stores, installed manually]

  • Wallet connected with Alby [e.g. LND, BlueWallet LNDhub]

Screenshots (if any) Add screenshots to help explain your problem.

Device information [optional]:

  • OS: [e.g. Windows]

  • Browser [e.g. Chrome, Firefox]

  • Browser Version [e.g. 22]

Additional context: [Add any other additional context about the problem here.]

THANK YOU FOR YOUR COLLABORATION

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