What to do if I cannot send a payment?

These steps help you to send payments from your Alby Hub.

You might have encountered such or a similar error message:

Error: NodeError: PaymentSendingFailed: Failed to send the given payment.

Go through the following steps: ๐Ÿง‘โ€๐Ÿ”ง

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Payments in connected apps

Visit the "Connections" section and open the according app.

Lightning Network Connectivity

If sending still doesn't work, share the following information with support@getalby.com: ๐Ÿ“จ

  1. the registered email address with your Alby account

  2. the app of the payment: your Alby Hub or in a 3rd party app (getalby.com dashboard, Alby Browser Extension, Alby Go, or any other app)

  3. any error message that appears

  4. a screenshot of the "Node" page of your Alby Hub

Thanks. We appreciate that you went through the first steps yourself. ๐Ÿ’›

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