What to do if I cannot send a payment?
These steps help you to send payments from your Alby Hub.
You might have encountered such or a similar error message:
Error: NodeError: PaymentSendingFailed: Failed to send the given payment.
Go through the following steps: ๐งโ๐ง
Generell
Payments in connected apps
Visit the "Connections" section and open the according app.
Lightning Network Connectivity
If sending still doesn't work, share the following information with support@getalby.com: ๐จ
the registered email address with your Alby account
the app of the payment: your Alby Hub or in a 3rd party app (getalby.com dashboard, Alby Browser Extension, Alby Go, or any other app)
any error message that appears
a screenshot of the "Node" page of your Alby Hub
Thanks. We appreciate that you went through the first steps yourself. ๐
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