What to do if I cannot receive a payment

These steps help you to receive payments in your Alby Hub.

You might have encountered error messages in the sending app or you are waiting for a payment from your friend but it hasn't arrived yet.

Go through the following steps: ๐Ÿง‘โ€๐Ÿ”ง

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Lightning Network Connectivity

If receiving still doesn't work, share the following information with support@getalby.com: ๐Ÿ“จ

  1. the registered email address with your Alby account

  2. the name of the app the payment sent from

  3. any error message that appears in the sending app

  4. a screenshot of the "Node" page of your Alby Hub

Thanks. We appreciate that you went through the first steps yourself. ๐Ÿ’›

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