👶 New to Alby?

We are your bitcoin & nostr companion on the web :)

On this pages you should be able to find answers to most of the questions regarding Alby products. Browse through the categories or use search [ctrl+K]to find answers.

Tips for new users

🚦 High Demand Response: We're happy to see you here! We have been experiencing very high demand lately (November 2023), so please understand some traffic & signup limits we had to implement to provide reliable processes.

📚 Alby Guides - Your First Stop: You are at a good place. Please use search to find answers to your questions. If you don't - feel free to #contact-us

💬 Community Support: If you can't find answer to your question - feel free ask in #general or #support channel! We are happy to share solutions and updates with everyone :)

📧 Personal Support: If you encounter a specific problem or have a question that involves private info - please ask directly support@getalby.com. We also run Alby Open Hours if you prefer to have a call.

🧩 Account, Keys, Extension: Alby Account (getalby.com) with a lightning wallet comes separately to your Nostr keys (nsec... and npub...)! You can generate or import the keys into Alby Extension and use Nostr on the web in a secure and easy manner. This extension you can also connect to your Alby Account and use it as your lightning wallet. Alby Account is registered with your e-mail.

🔐 Nostr Keys: Alby can not recover your Nostr keys! Our extension stores them safely on your machine, but it's important that only you should ever know them. Please remember to have a backup.

🛡️ Always: be careful with your private data, especially with keys to your profiles and assets.

Your sats are valuable 🤍 Let's be mindful how you spend them :)

Useful links

Last updated 11 months ago