# Google Chrome

This section guides you to find the relevant data that helps us to debug the Alby browser extension.

#### 1. Step: **Open 'chrome://extensions' in your Chrome Browser**

![](https://lh3.googleusercontent.com/YsrfA6c5PbdztPvR85Hjri8rE972mCgIwRuPUhZTslDih2z5_IYFVmT54cQGiva9RF_tPx5Pce_BQhCHno5NjcZvQN053a6hLggBgWRZ25omZgRICzCprLsF5hKBDDadfw8h8tYytLWftdnCxw)

**2. Step: Switch on developer mode (top right)**

<figure><img src="/files/l7YkWxUOOOfywGL7yOM8" alt=""><figcaption></figcaption></figure>

#### **3. Step: Locate the Alby browser extension and click on 'Errors'**

<figure><img src="/files/tnTpwGTcPBjFGXGhyvBH" alt=""><figcaption></figcaption></figure>

#### **Unfold the error messages and make a screenshot**

<figure><img src="/files/Gu6mGndz0lr6PGClcMWU" alt=""><figcaption></figcaption></figure>

#### **4. Step: Locate the Alby browser extension and click on 'service worker'**

<figure><img src="/files/MPMD4jQU8Nny1nG4EBZE" alt=""><figcaption></figcaption></figure>

#### **5. Step:** Navigate to 'Console'. Are there any error messages in red? If yes, make a screenshot.

![](https://lh6.googleusercontent.com/kk2CeDh5s9m69ZXyEGvKRprOep2dH44-iDvBz7imufWq3KFksuf11dV2C7QXpZudnHPSz0o2gIst_mEkH1eUJ1dgCJ3i2YIeVxWzTE40o4ALy-HxMY5i85ZGKvc3UoLaWgMSEd_dwI4iMRgKyA)

#### 6. Step: Navigate to 'Network'. Are there any error messages in red? If yes, make a screenshot.

![](https://lh5.googleusercontent.com/lHwF_UFplgU-23r4UZHBLIm6Opvd_WW6pHQ6W3JvJHpcb5WyAHXYFC1wa4qGTUTTmuNFZFBEQeTMzHuXeVE2x2sx-MH92m4J7vnu-nNNtl9qORIpiM6WGmu6TfMyQlLmhmdX9ou0vlZDvtEhnQ)

#### 7. Step: **Please describe the issue and send your screenshots to** us via the chat widget on support.getalby.com

To speed up replies to your request, please use this form:

> **Subject:**
>
> **Describe the bug:** \[A clear and concise description of what the bug is.]
>
> **Steps to reproduce the behavior:**
>
> 1. Visit '...'
> 2. Click on '....'
> 3. Scroll down to '....'
> 4. See error
>
> **Expected behavior:** \[A clear and concise description of what you expected to happen.]
>
> **Information about Alby**
>
> * Alby Version: \[e.g. 1.5.0]
> * Alby installed through \[e.g. the browser stores, installed manually]
> * Wallet connected with Alby \[e.g. LND, BlueWallet LNDhub]
>
> **Screenshots (if any)** Add screenshots to help explain your problem.
>
> **Device information \[optional]:**
>
> * OS: \[e.g. Windows]
> * Browser \[e.g. Chrome, Firefox]
> * Browser Version \[e.g. 22]
>
> **Additional context:** \[Add any other additional context about the problem here.]

**Thank you for your collaboration** 🙏.


---

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