# Why is my channel offline and what should I do now?

### 1. ✅ This is usually temporary

A channel is offline when one of the two channel partners is offline. This means either you just had your node offline temporarily or you channel peer was offline temporarily. This can happen when there are hardware reboots or maintenance, for the case of self hosted hubs, there could be a problem with your internet connectivity if all your channels are offline.

{% hint style="info" %}
**Offline channels often come back online automatically. Just give it a little time.**
{% endhint %}

***

### 2. 🧑‍🔧 If you're using **Alby Hub self-hosted**

*(not a subscriber to Alby Cloud, subscribers go straight to step 3)*

Try this:

* Reboot your Alby Hub (the whole instance).
* Wait at least **a few minutes** after reboot and check again.

If it’s still offline tomorrow, contact us: support.getalby.com

{% hint style="success" %}
Alby Hub Cloud subscribers enjoy a much higher chance of keeping their channels online and running smoothly! ✨
{% endhint %}

***

### 3. 🧑‍🔧 Both Alby Hub subscribers & non-subscribers

#### 🌐 If your channel is with a **recommended provider (LSP)**

* It’s likely the LSP is doing **maintenance**.
* The channel should come back **soon** without you needing to act.

#### 🔗 If it's a **custom channel** (peer-to-peer)

* You’ll need to reach out directly to your **channel peer** (the other node) and find out why their node is offline.

#### 💡 Want more reliability?

* We recommend opening **a second channel** with a different peer for redundancy.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.getalby.com/user-guide/alby-hub/faq/why-is-my-channel-offline-and-what-should-i-do-now.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.