Why is my channel offline and what should I do now?

It’s normal for Lightning channels to temporarily go offline in most cases, there’s no need to worry. Here’s what you can do depending on your setup 👇

1. ✅ This is usually temporary

A channel is offline when one of the two channel partners is offline. This means either you just had your node offline temporarily or you channel peer was offline temporarily. This can happen when there are hardware reboots or maintenance, for the case of self hosted hubs, there could be a problem with your internet connectivity if all your channels are offline.

Offline channels often come back online automatically. Just give it a little time.

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2. 🧑‍🔧 If you're using Alby Hub self-hosted

(not a subscriber to Alby Cloud, subscribers go straight to step 3)

Try this:

• Reboot your Alby Hub (the whole instance).

• Wait at least 15 minutes after reboot.

• Check again.

If it’s still offline tomorrow, contact us at [email protected].

🟢 Alby Hub Cloud subscribers enjoy a much higher chance of keeping their channels online and running smoothly! 🚀✨

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3. 🧑‍🔧 Both Alby Hub subscribers & non-subscribers

🌐 If your channel is with a recommended provider (LSP)

• It’s likely the LSP is doing maintenance.

• The channel should come back soon without you needing to act.

🔗 If it's a custom channel (peer-to-peer)

• You’ll need to reach out directly to your channel peer (the other node) and find out why their node is offline.

💡 Want more reliability?

• We recommend opening a second channel with a different peer for redundancy.

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That's it! If you’re unsure who your peer is or need help, reach out to us and we’ll assist you.