Why is my channel offline and what should I do now?

Learn what you can do depending on your setup.

1. ✅ This is usually temporary

A channel is offline when one of the two channel partners is offline. This means either you just had your node offline temporarily or you channel peer was offline temporarily. This can happen when there are hardware reboots or maintenance, for the case of self hosted hubs, there could be a problem with your internet connectivity if all your channels are offline.

Offline channels often come back online automatically. Just give it a little time.

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2. 🧑‍🔧 If you're using Alby Hub self-hosted

Try this:

• Reboot your Alby Hub (the whole instance).
• Wait at least a few minutes after reboot and check again.

If it’s still offline tomorrow, contact us: support.getalby.com

Keeping your Hub online 24/7 — on a server, node device, or cloud provider — greatly improves your chances of keeping channels online and running smoothly! ✨

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3. 🧑‍🔧 Both Alby Hub subscribers & non-subscribers

🌐 If your channel is with a recommended provider (LSP)

• It’s likely the LSP is doing maintenance.
• The channel should come back soon without you needing to act.

🔗 If it's a custom channel (peer-to-peer)

• You’ll need to reach out directly to your channel peer (the other node) and find out why their node is offline.

💡 Want more reliability?

• We recommend opening a second channel with a different peer for redundancy.