What to do if I cannot send a payment?

These steps help you to send payments from your Alby Hub.

You might have encountered such or a similar error message:

Error: NodeError: PaymentSendingFailed: Failed to send the given payment.

Go through the following steps: 🧑‍🔧

General

Recommendations

  • Keep at least 1% in reserve to cover potential fees and think about splitting the payment up if it is above 500k satoshis.

  • Your channel should be a bit larger than any payment you would like to make, or you should have sufficient balance in multiple channels to make the payment.

  • Open multiple channels for redundancy.

  • Keep your hub up to date. There will be a banner on the home screen if there is an update available.

Payments in connected apps

Visit the "Connections" section and open the according app.

Lightning Network Connectivity

If sending still doesn't work, share the following information with us using the chat widget on support.getalby.com: 📨

  1. the registered email address with your Alby account

  2. the app of the payment: your Alby Hub or in a 3rd party app (getalby.com dashboard, Alby Browser Extension, Alby Go, or any other app)

  3. any error message that appears

  4. a screenshot of the "Node" page of your Alby Hub

Thanks. We appreciate that you went through the first steps yourself. 💛

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