What to do if I cannot send a payment?

These steps help you to send payments from your Alby Hub.

You might have encountered such or a similar error message:

Error: NodeError: PaymentSendingFailed: Failed to send the given payment.

Go through the following steps: πŸ§‘β€πŸ”§

General

Recommendations

  • Keep at least 1% in reserve to cover potential fees.

  • Payments are more likely to succeed if the full amount can be covered by a single channel. However, sending a payment using balances from multiple channels is also possible.

  • Open multiple channels for redundancy.

  • Keep your Hub up to date. There will be a banner on the home screen if there is an update available.

Payments in connected apps

Visit the "Connections" section and open the according app.

Lightning Network Connectivity

If sending a payment still doesn't work, share the following information with us using the chat widget on support.getalby.com: πŸ“¨

  1. The registered email address with your Alby account

  2. The app of the payment: your Alby Hub or in a 3rd party app (getalby.com dashboard, Alby Browser Extension, Alby Go, or any other app)

  3. Any error message that appears

  4. A screenshot of the "Node" page of your Alby Hub

Thanks. We appreciate that you went through the first steps yourself. πŸ’›

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