What to do if I cannot receive a payment
These steps help you to receive payments in your Alby Hub.
You might have encountered error messages in the sending app or you are waiting for a payment from your friend but it hasn't arrived yet.
Go through the following steps: 🧑🔧
Generell
Lightning Network Connectivity
If receiving still doesn't work, share the following information with us using the chat widget on support.getalby.com: 📨
the registered email address with your Alby account
the name of the app the payment sent from
any error message that appears in the sending app
a screenshot of the "Node" page of your Alby Hub
Thanks. We appreciate that you went through the first steps yourself. 💛
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